Need help or just looking to learn more about Fonts.com? Browse our list of frequently asked questions below to find the answers you're looking for or contact us.

Shopping on Fonts.com

Which format should I order? Should I order PostScript, TrueType or OpenType fonts?
What are your data replacement, exchange, and refund policies?
Where can I view the font license before purchasing?
What are my licensing options?
Why do I get the error "Does not appear to be a valid font?”
Why do my fonts disappear when I restart my computer?
My desktop fonts look different than the sample on the site
I received my receipt but no fonts were attached
Currency and payment options
Why shop at Fonts.com?
How can I use RSS to stay up to date with Fonts.com?
Can I download my order again?
I would like to have my font data shipped on CD
Is my browser causing page errors?
How do I clear my Fonts.com cookies?
I am looking for free fonts and I keep ending up here
I ordered the wrong font format/platform
Member checkout vs guest checkout
Why can’t I buy certain fonts from the country I live in?
Why do some products say “call us to order” next to them?
What does the LT, MT, or EF in my font name stand for?
Google Gadgets from Fonts.com
I am getting an error message at checkout

Using and Installing Desktop Fonts

How do I install my fonts?
Problems using PostScript fonts with Microsoft Vista
OpenType application and system support
What are the differences between OpenType font varieties such as Pro and Com?
Not all of my font styles are appearing in my font menu
Understanding ATM “errors” on the Macintosh
I am unable to install my font and received a message suggesting that I contact my font vendor

About Fonts.com Web Fonts

Can I purchase a single web font?
How many fonts can I use on each website?
How many websites can I create with my account?
What forms of use are permitted?
What forms of use require extended licensing?
How many accounts/logins may I have?
Will the service always be free?
Can you provide information about the availability, performance and uptime of your service?
Can Web pages using Web fonts be printed?
Can I use Web fonts with blog services such as Blogger or WordPress?
How can I tell if a font is available as a Web Font?
Can I still manage my projects on the old Fonts.com Web Fonts portal?
Will more fonts be added?
What languages do the Web fonts support?
Are subdomains supported?
Are sites behind firewalls supported?
What browsers are supported?
How is performance and uptime assured?
Can I host the fonts on my own server?
Does the solution require use of Javascript?
How does the "Free" tier colophon badge requirement work?
Can I place the badge anywhere on my Web page?
Can I download the fonts used in my Fonts.com Web Fonts project for Web design workflow use?
Can I add my own font to a Fonts.com Web Fonts project?
What kind of technical support is provided?
Can I continue to use fonts downloaded from my Web fonts account if I cancel my subscription or if I’m no longer using the fonts within a project?
Is the display of the Fonts.com Web Fonts badge required for use of a free account?
Can multiple fonts within the same family be given the same selector name? For example, can I assign H4 to the regular, italic and bold variations of a font family?
What open source software is utilized?
Why are my Web fonts only working intermittently / only on some domains?

Fonts.com Web Fonts Accounts

Can my Fonts.com Web Fonts account be transferred to a different user?
Do I need to provide credit card info to sign up for a free account?
Can my Fonts.com account and Fonts.com Web Fonts account be linked?

Fonts.com Web Fonts Billing

What pricing options are available?
What happens if I exceed my monthly page view allowance?
What is your refund policy?
How do I update my payment/credit card information?
What happens to my account if I cancel my subscription?
How am I billed for my subscription?
If I modify my subscription, how will the transaction appear on my credit card or bank statement?
Does Fonts.com store credit card information?
If I upgrade from a free subscription to one of the paid plans, will I need to change the font selections in my projects?
How do I modify or cancel my Web fonts subscription?

Using Fonts.com Web Fonts

If a font that I’m using on my website has characters added to it or is updated in any way, how can I access the new data?
Do Latin extended fonts contain the characters in the basic Latin?
How is the font data delivered?
Is the font data hinted?
Can I use a wildcard to address subdomains used in my project?
Are secure domains supported?
Does the same font file need to be downloaded for each pageview within a visitor session?
In what format is the font data transmitted for which browser?
Will my fonts look different depending on the browser and operating systems of the website visitor?
Is the font data protected?
I’m a beginner and have no experience. Can someone help me get started?
What if I do not know what CSS selectors are used within my website?
How can I export and import my Web Fonts into new projects?
How are pageviews calculated?
Will using Web fonts increase the size of my Web pages?
Is it possible to override a Web font assignment?
How do I use my Web fonts on a secure (SSL enabled) page?
Is a local host, development server, or use of an IP address supported by your service?
Is there a limit to the number of websites that you can have in a single project?
How do I self-host my Web Fonts?
How can I prevent FOUT?
How Do I Use the OpenType Features Tab On the Add & Edit Fonts Control?
What are the best practices for adding domains, subdomains, and wildcards?
Why are there warning messages in Chrome's console?
Why is my DOM now being littered with mti_font_element classes?
How do I restore my Web Fonts after re-subscribing?

Troubleshooting Issues with Web Fonts

I completed the process but my Web fonts are not displaying.
My website is not properly displaying Chinese, Japanese or Korean Web fonts.
Why am I receiving a message about domain names exceeding 220 characters?
Why are my Web fonts returning 403 responses?
Why is my project's JavaScript/CSS file returning a 404 response?
Why are my Web fonts only displaying in Firefox?
Why are there warning messages in Chrome's console?
Why do my Web fonts look "double" bold or italic?
Why do my Web fonts look different from the online sample?
My web fonts are loading slowly

Using SkyFonts

What is SkyFonts?
How do I access the SkyFonts client?
In what ways can SkyFonts be used?
Do fonts installed through SkyFonts have the same features as regular desktop fonts?
Do I need an Internet conection to use fonts installed through SkyFonts?

Subscription Desktop and Mockup Fonts

What are Mockup Fonts?
How do I access my Mockup Fonts?
If I install a subscription desktop font using SkyFonts, can I use it in the same ways I can with a traditional license?
How long do the Mockup Fonts remain on my workstation?
How do the desktop fonts included with Fonts.com Web Fonts subscriptions work?
How do I install subscription desktop fonts included in my subscription?
How long do subscription desktop fonts remain on my workstation?
Are mockup fonts or subscription desktop fonts removed from my system when my allowance refreshes?
How many users and workstations can use subscription desktop fonts?

About Typecast

What is Typecast?
How do I access my Typecast subscription?
How do I upgrade the Typecast subscription that was included with my Fonts.com Web Fonts subscription?
How do I upgrade the Fonts.com Web Fonts subscription that was included with my Typecast subscription?