Need help or just looking to learn more about Fonts.com? Browse our list of frequently asked questions below to find the answers you're looking for or contact us.

Shopping on Fonts.com

• What are your data replacement, exchange, and refund policies?
• Where can I view the font license before purchasing?
• What are my licensing options?
• Why do I get the error "Does not appear to be a valid font?”
• Why do my fonts disappear when I restart my computer?
• I received my receipt but no fonts were attached
• Currency and payment options
• Can I download my order again?
• How do I clear my Fonts.com cookies?
• I am looking for free fonts and I keep ending up here
• I ordered the wrong font format/platform
• Why can’t I buy certain fonts from the country I live in?
• What does the LT, MT, or EF in my font name stand for?
• I am getting an error message at checkout
• What if my organization is tax exempt?
• Can my Fonts.com account be transferred to a different user?

Fonts.com Billing

• How do I update my payment/credit card information?
• What happens to my account if I cancel my subscription?
• How am I billed for my subscription?
• Does Fonts.com store credit card information?
• If I modify my subscription, how will the transaction appear on my credit card or bank statement?
• If I upgrade from a free subscription to one of the paid plans, will I need to change the font selections in my projects?
• How do I modify or cancel my Monotype Library Subscription?
• Do I need to provide credit card info to subscribe to the free web font plan?

SkyFonts

• What is SkyFonts?
• How do I access the SkyFonts client?
• In what ways can SkyFonts be used?
• Do fonts installed through SkyFonts have the same features as regular desktop fonts?
• Do I need an Internet conection to use fonts installed through SkyFonts?

App, E-Book, Digital Ad & Server Licensing

• How long is my mobile app license valid?
• What platforms does the mobile app license cover?
• Do I need additional licenses for each mobile platform that my mobile app supports?
• Do I need a mobile app license to use a font in a free app?
• Does my mobile app license cover the release of a free update to my app?
• Does my mobile app license cover the release of a paid update to my app?
• Do I Need to Acquire a Desktop License to use a Font in a Mobile App, an Electronic Publication, or on a Server?
• How long is an electronic publication license valid?
• Do I need a separate license for each issue of my publication?
• How long is a server license valid?
• How do I renew my annual server license?
• What is a digital ad license?

Monotype Library Subscription

• Can I use any font with Monotype Library Subscription?
• What is font sending?
• How many accounts/logins may I have?
• Will the service always be free?
• How can I tell if a font is available with Monotype Library Subscription?
• Will more fonts be added?
• What kind of technical support is provided?
• Can I use my desktop or web fonts if I cancel my subscription?
• How is Monotype Library Subscription priced?
• What happens if I exceed my monthly page view allowance?
• What is your refund policy for Monotype Library Subscription?

Desktop Fonts

• How do I install my fonts?
• OpenType application and system support
• What are the differences between OpenType font varieties such as Std, Pro, and Com?
• Not all of my font styles are appearing in my font menu
• My desktop fonts look different than the sample on the site
• If I install a desktop font using Monotype Library Subscription, can I use it like a desktop license?
• How do the desktop fonts included with Monotype Library Subscription work?
• How do I install subscription desktop fonts included in my subscription?
• How long do subscription desktop fonts remain on my workstation?
• How many users and workstations can use subscription desktop fonts?
• How do I send a subscription font?

Web fonts

• I’m a beginner and have no experience. Can someone help me get started?
• How many fonts can I use on each website?
• What forms of use are permitted?
• What forms of use require extended licensing?
• Can Web pages using Web fonts be printed?
• Can I use Web fonts with blog services such as Blogger or WordPress?
• What languages do the Web fonts support?
• Are sites behind firewalls supported?
• What browsers are supported?
• Can I host the fonts on my own server?
• Can multiple fonts within the same family be given the same selector name? For example, can I assign H4 to the regular, italic and bold variations of a font family?
• If a font that I’m using on my website has characters added to it or is updated in any way, how can I access the new data?
• Is the font data hinted?
• Does the same font file need to be downloaded for each pageview within a visitor session?
• In what format is the font data transmitted for which browser?
• Will my fonts look different depending on the browser and operating systems of the website visitor?
• Is the font data protected?
• How can I export and import my Web Fonts into new projects?
• What is a pageview? How are pageviews recorded?
• Will using Web fonts increase the size of my Web pages?
• Is it possible to override a Web font assignment?
• How do I self-host my Web Fonts?
• Do Latin extended fonts contain the characters in the basic Latin?
• My website is not properly displaying Chinese, Japanese or Korean Web fonts.
• Why do my Web fonts look different from the online sample?

Web fonts [Legacy Customers]

• Can you provide information about the availability, performance and uptime of your service?
• Are subdomains supported?
• Can I still manage my projects on the old Fonts.com Web Fonts portal?
• How is performance and uptime assured?
• Does the solution require use of Javascript?
• How does the "Free" tier colophon badge requirement work?
• Can I place the badge anywhere on my Web page?
• Is the display of the Fonts.com Web Fonts badge required for use of a free account?
• Why are my Web fonts only working intermittently / only on some domains?
• Can I add my own font to a Fonts.com Web Fonts project?
• How is the font data delivered?
• Can I use a wildcard to address subdomains used in my project?
• How do I use my Web fonts on a secure (SSL enabled) page?
• Is a local host, development server, or use of an IP address supported by your service?
• Is there a limit to the number of websites that you can have in a single project?
• How can I prevent FOUT?
• Why is my DOM now being littered with mti_font_element classes?
• What if I do not know what CSS selectors are used within my website?
• How Do I Use the OpenType Features Tab On the Add & Edit Fonts Control?
• What are the best practices for adding domains, subdomains, and wildcards?
• Why are there warning messages in Chrome's console?
• How do I restore my Web Fonts after re-subscribing?
• How will family grouping affect my CSS?
• Are secure domains supported?
• I completed the process but my Web fonts are not displaying.
• Why am I receiving a message about domain names exceeding 220 characters?
• Why are my Web fonts returning 403 responses?
• Why is my project's JavaScript/CSS file returning a 404 response?
• Why are my Web fonts only displaying in Firefox?
• Why are there warning messages in Chrome's console?
• Why do my Web fonts look "double" bold or italic?
• My web fonts are loading slowly
• How many websites can I create with my account?